Contact LaTeXDesk
Contact us about accounts, projects, subscriptions, delivery, refunds or privacy.
Include your account email and a clear description. Never send passwords, payment-card numbers, private keys or sign-in confirmation codes.
Complaints and follow-up
- Email us with the subject “Complaint” and describe the problem and the resolution you are requesting.
- Include the order reference for payment issues, or the time, engine and relevant error for compilation issues. Share only necessary document content.
- Reply in the same email thread with further information or to ask for a review if the issue remains unresolved.
We review complaints and communicate the outcome or next steps by email. Investigation time depends on the issue; applicable statutory response deadlines take precedence. You may also contact the competent consumer protection authority.
Privacy and account requests
Use the subject “Privacy request” for access, correction, export or deletion, or “ORCID disconnection” to request removal of a link. We may need to verify account ownership. Subscription cancellation, ORCID disconnection and account deletion are separate actions: please specify which you need.
Missing paid access
If payment was confirmed but your plan or credits did not activate, send the order reference and account email. Please do not submit another payment while the issue is being reviewed.