Last updated: 7 September 2026

Digital delivery and activation

LaTeXDesk supplies digital subscriptions and optional AI credits, not physical goods. No shipping address, courier delivery or physical return is required for service delivery. Paid access is intended to activate automatically after payment confirmation and activation of the associated subscription. AI credits are added after the qualifying order is processed. A pending payment or an order receipt alone does not establish that access is active.

Check My Account after purchase. If payment is confirmed but access or credits are missing, email contact@latexdesk.com with your order reference and account email. Do not pay again to fix an activation delay.

Returns, exchanges and refund eligibility

Physical returns and exchanges do not apply. For an initial subscription purchase, you may request a refund within seven days where you have not used or benefited from the paid service, subject to applicable legal conditions and exceptions. For renewal charges or unused AI credit purchases, contact us for review under the applicable purchase terms and consumer law. These examples do not limit other mandatory refund rights.

Failed or delayed service

Report missing access, duplicate charges or a technical failure preventing use of a paid feature. We will investigate and explain the proposed resolution, which may include restoring access or an appropriate refund. Any legally required refund takes precedence over discretionary credits or extensions. Source-code errors or unsupported packages do not by themselves establish a billing error, but you can still request assistance or review.

Renewal cancellation and plan changes

Use My Account to manage an available cancellation or contact support if you cannot complete it. Cancellation normally stops future renewal while access continues to the displayed paid-through date. Check the resulting status and next payment date. Upgrades, downgrades and billing-period changes should use the existing subscription; contact support if a change is unavailable. We will confirm the effective date and any charge or credit before completing a requested change. Cancelling renewal does not delete stored projects.

How to request a refund

Email contact@latexdesk.com with the subject “Refund request,” your account email, order reference, purchase date and reason. Never send passwords, full card details or a confirmation code. We will review the request and communicate the outcome or information needed. Approved refunds are returned to the original payment method where possible; bank and provider processing times vary and will be explained when known.

Mandatory rights

Nothing in this policy excludes mandatory consumer rights, including rights relating to non-delivery or defective services. Contacting us does not prevent a complaint to the competent authority or other remedies available under applicable law.